PROGRAM TOPICS

Customer for Life: Confidentiality and Privacy (Program Six)



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A preview for this program is not available; however, if you would like to preview this program on DVD or VHS please contact Customer Service at 866-321-5066.

Dramatically improve the quality of service your organization provides and increase client retention!



Program Details

Program includes:
  • 24 minute visual presentation available in DVD or VHS
  • Available upon request 1 Free Site License per viewing address*

Program Description

Learning Objective: To enhance the customer service skills of your organization and staff by becoming familiar with the legal and ethical issues surrounding confidentiality and privacy


Confidentiality and privacy are not only legal issues for today's healthcare organizations, but also customer service issues. Patients and families who do not feel their privacy is being protected will not be trusting, and may seek to change healthcare providers.

Featuring testimonials from real health care customers with real experiences (good and bad!), this program examines eight principles for protecting the confidentiality, privacy and modesty of healthcare customers including:

  • Share patient information only with those who have a valid reason to know
  • Do not leave confidential information on voice mail or answering machines
  • Never leave written patient information unsecured or visible to the public

SAVE when you purchase this program as part of the Customer for Life Series. Click here for more details.


Use this program for:
  • New Employee Orientation
  • Annual In-Service

 



 

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