PROGRAM TOPICS

Customer for Life: Roles of Support Services (Program Five)



Add to Cart

A preview for this program is not available; however, if you would like to preview this program on DVD or VHS please contact Customer Service at 866-321-5066.

Dramatically improve the quality of service your organization provides and increase client retention!



Program Details

Program includes:
  • 20 minute visual presentation available in DVD or VHS
  • Available upon request 1 Free Site License per viewing address*

Program Description

Learning Objective: To enhance the customer service skills of support service staff


The impact that support services personnel have on customer satisfaction is frequently overlooked, when in fact, it is often the support services workers who are most visible to the general public including environmental services, dietary, maintenance, security, transport, and similar service workers.

Featuring testimonials from real health care customers with real experiences (good and bad!), this video explores three special service roles that these workers can assume:

  • Ambassador of goodwill
  • Protector of the environment
  • Champion for the customer

SAVE when you purchase this program as part of the Customer for Life Series. Click here for more details.


Use this program for:
  • New Employee Orientation
  • Annual In-Service
  • Mandatory Training
  • Nursing Education
  • Remedial/Risk Reduction Training
  • General Staff Education

    •  



     

    COMMENTS