Customer for Life: Building Customer Loyatly (Program One)

Dramatically improve the quality of service your organization provides and increase client retention!

Learning Objective: To dramatically improve the quality of your healthcare organization’s customer service and create customer loyalty by addressing the “how to” rather than just the “why”

Featuring testimonials from real health care customers with real experiences (good and bad!), this program introduces viewers to the critical contact points in healthcare organizations where good customer relationships are created.

After completing this program, viewers will be able to

• Describe how to effectively greet and handle customers at entry points and reception areas
• Describe how to interact with healthcare customers one-on-one
• List principles for how to deal with customers while they are waiting
• Explain how to effectively deal with patients, families, and visitors who are trying to find their way around a healthcare facility
• Describe how to ‘hand-off’ customers from one location to another

SAVE when you purchase this program as part of the Customer for Life Series. Click here for more details.

• New Employee Orientation
• Annual In-Service
• Mandatory Training
• Nursing Education
• Remedial Training
• General Staff Education