PROGRAM TOPICS

Customer for Life: Effective Telephone Skills (Program Four)



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A preview for this program is not available; however, if you would like to preview this program on DVD or VHS please contact Customer Service at 866-321-5066.

Dramatically improve the quality of service your organization provides and increase client retention!



Program Details

Program includes:
  • 26 minute visual presentation available in DVD or VHS
  • Available upon request 1 Free Site License per viewing address*

Program Description

Learning Objective: To enhance the telephone-based customer service skills of your organization and staff


A good telephone experience can ensure the goodwill of a customer and a bad telephone experience can destroy it.

Featuring testimonials from real health care customers with real experiences (good and bad!), this video explores the basic principles and skills for gracious and effective telephone use in healthcare organizations.

These skills include such topics as:

  • Answering calls
  • Transferring calls
  • Putting callers on hold
  • Leaving voice mail messages

SAVE when you purchase this program as part of the Customer for Life Series. Click here for more details.


Use this program for:
  • New Employee Orientation
  • Annual In-Service
  • Mandatory Training
  • Nursing Education
  • Remedial/Risk Reduction Training
  • General Staff Education

 



 

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