PROGRAM TOPICS

Customer for Life:  Recovering from Customer Service Breakdowns (Program Two)



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A preview for this program is not available; however, if you would like to preview this program on DVD or VHS please contact Customer Service at 866-321-5066.

Dramatically improve the quality of service your organization provides and increase client retention!



Program Details

Program includes:
  • 17 minute visual presentation available in DVD or VHS
  • Available upon request 1 Free Site License per viewing address*

Program Description

Learning Objective: To dramatically improve the quality of your healthcare organization’s customer service and recover from service breakdowns by addressing the “how to” rather than just the “why”


Featuring testimonials from real health care customers with real experiences (good and bad!), this program describes a service recovery process for responding to customer complaints or dissatisfaction.

After completing this program, viewers will be able to:

  • Explain what service recovery is
  • Explain the importance and effects of a service recovery process
  • Describe the steps in an effective service recovery process

SAVE when you purchase this program as part of the Customer for Life Series. Click here for more details.


Use this program for:
  • New Employee Orientation
  • Annual In-Service
  • Mandatory Training
  • Nursing Education
  • Remedial Training
  • General Staff Education

 



 

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