FAQ

Over 95 percent of our videos are available to preview online, in their entirety! Simply REGISTER on the Envision homepage - membership is free! Please remember your USER NAME and PASSWORD as you will be asked to LOG IN in order to preview videos. You will immediately receive a confirmation email that will ask you to reply to activate your account. The email will come from . If you do NOT receive this activation email, please check your junk email folder or spam filter. Once your account has been activated, you may preview any of our programs by selecting "Free Preview" on the program page.

Yes! We offer discounts to members of several healthcare associations including APIC, AACN, AVA and ASHES. Those discounted prices are noted in the drop-down list on each program page. If you are with an association and interested in discounts for your members, please let us know! There is no cost for this discount offer - we just ask that you let your members know about our programs. We would also be happy to discuss programs for resell or other marketing options with you! Contact: Melissa Cross, , 866-321-5066.

Yes. We are set up to process Visa and MasterCard.

Yes, we accept purchase order numbers, however, we do not require them.

Charges for Shipping and Handling are $15 for the first item ordered, $3 for each additional item ordered, with a maximum of $21. Orders shipping to Alaska, Hawaii or Canada must ship via UPS Air and will be charged $25. Please call for international shipping rates. Shipping and Handling charges are non-refundable.

Orders placed inside the Continental United States are shipped within one to two days via prepaid UPS Ground Service. Allow 3 to 5 business days for UPS depending upon your location.

All orders are shipped via UPS ground. We will do our best to accommodate your request. Should you request shipment faster than UPS ground, we do require that you pay additional shipping charges.

If we ship to your home address, you are accepting personal responsibility for the product and possibly the full purchase price. We require a credit card number to secure the order.

Sorry. Each physical location must purchase their own copy of the program. However, we do offer substantial discounts to healthcare systems for multiple purchases. Please call us toll-free at (866) 321-5066 for a price quote based on your individual needs.

Included FREE with every purchase are the rights to utilize the program on your in-house system, providing that the signal is received only at one physical location. Should other facilities in your healthcare system have the capability to receive the signal, each facility must obtain a site license from Envision, Inc. Each additional license is available at a discount. Please call us toll-free at (866) 321-5066 to request a Site License.

No. Copyright law strictly prohibits duplication of the program and support materials for any reason, unless written permission is granted by Envision, Inc. Fortunately we offer substantial discounts for multiple copy purchases. Please call us toll-free at (866) 321-5066 to discuss multiple copy discounts.

We do require a credit card number or payment to be received before shipping internationally.

Once we confirm, via the tracking number, that the program was received, we do have to bill for the full purchase price of the program. However, we do send a replacement copy so that you have what is being paid for.

Programs returned within 14 days of receipt will receive a full refund! Returns within 30 days will receive a full credit minus shipping & handling.

If the online preview is not available or is not convenient for you, we offer all our programs on a 14 day RISK FREE evaluation period with a full money-back guarentee. Programs may not be used for any type of staff training or orientation during the evaluation period. Any program not received back within the 14 day period will be considered a purchase and will be invoiced. Should you decide to return the program, we require that you pay return shipping charges and, for your protection, the program must be returned via a traceable shipping method (i.e. UPS, Fed-Ex, certified mail). If the program is never received back and tracking information is not available, the facility may be held responsible for the full purchase price.

We welcome your suggestions! As a matter of fact, it is from you that our program topics are generated. Our proactive client relation specialists are ready to communicate with you. You may make your suggestions via email (), by phone (866-321-5066) or via the website. Thank you!